Terms & Conditions

01

Definitions

Throughout these Terms & Conditions, the following terms carry the meanings defined below:

• "Agreement" — These Terms & Conditions, together with any engagement letter, service proposal, or retainer agreement signed between you and Cahaya Firm.
• "Firm" / "We" / "Us" / "Our" — Cahaya Firm, a legal practice operating from Unit 5-02, Menara KEN TTDI, No. 37 Jalan Burhanuddin Helmi, 60000 Kuala Lumpur, Malaysia.
• "Client" / "You" / "User" — Any individual, company, or organisation that accesses this website or engages Cahaya Firm for services.
• "Services" — Employment contract review and drafting, workplace policy and HR compliance consulting, and industrial relations and dispute resolution advisory, as described on this website.
• "Content" — All text, documents, templates, analysis reports, and materials produced or shared by the Firm in connection with its Services.
• "Website" — The pages accessible at cahayafi.biz and all associated subpages.

02

Acceptance of Terms

By accessing this website, submitting an enquiry form, or engaging the Firm for any Service, you confirm that:

• You have read and understood these Terms & Conditions in full.
• You are at least 18 years of age and have the legal capacity to enter into a binding agreement.
• If acting on behalf of a company or organisation, you have the authority to bind that entity to these terms.
• You accept these terms without modification. If you do not agree, you should discontinue use of the website and not engage our Services.

03

Service Description

Cahaya Firm provides legal advisory and documentation services in the area of Malaysian employment and workplace law. Our core service areas include:

• Employment Contract Review & Drafting — Review and preparation of employment agreements aligned with the Employment Act 1955.
• Workplace Policy & HR Compliance — Development and gap analysis of internal employment policies, HR handbooks, and PDPA-related obligations.
• Industrial Relations & Dispute Resolution — Advisory and representation for Industrial Court proceedings, conciliation, and workforce restructuring.

Services are available to clients based in Malaysia. International matters may be accepted on a case-by-case basis; please enquire directly. Service availability is subject to the Firm's current capacity and conflict-of-interest checks.

04

Client Accounts & Engagement

Formal engagement with Cahaya Firm begins upon the Firm's written confirmation and the client's acceptance of a service proposal or retainer agreement. The following apply:

• Submitting an enquiry form does not constitute a binding engagement.
• A conflict-of-interest check will be conducted before any engagement is confirmed.
• Clients are responsible for providing accurate, complete information throughout the engagement.
• Client confidences are protected under the legal professional privilege framework applicable in Malaysia.
• The Firm reserves the right to decline or discontinue any engagement that conflicts with its professional obligations or capacity.

05

User Responsibilities

When using this website or engaging the Firm's Services, you agree to:

• Provide truthful, accurate, and up-to-date information in all communications and forms.
• Cooperate reasonably in the delivery of Services, including providing documents and responding to queries in a timely manner.
• Not use the website for unlawful purposes or in ways that could harm the Firm's reputation.
• Not attempt to access, copy, or reverse-engineer any part of the website's systems or proprietary materials.
• Not share, distribute, or commercialise any documents or legal materials provided by the Firm without prior written consent.

Prohibited activities include, but are not limited to: misrepresenting your identity or authority; submitting false information in dispute proceedings; attempting to use the Firm's advice in proceedings against another Cahaya Firm client; and engaging the Firm to facilitate any activity that breaches applicable Malaysian law.

06

Intellectual Property

All intellectual property associated with the Firm and its Services is addressed as follows:

• The Firm retains all rights in its website content, branding, templates, methodologies, and general legal knowledge.
• Documents prepared specifically for a client under a paid engagement are licensed to that client for the purposes of the engagement. Ownership of underlying methodologies and template structures remains with the Firm.
• Clients may not reproduce, resell, or sublicense documents prepared by the Firm without prior written agreement.
• General information on this website is provided for informational purposes and does not constitute legal advice.

07

Fees & Payment

Fees for the Firm's Services are as follows:

• All fees are quoted in Malaysian Ringgit (MYR) and are subject to applicable taxes including SST where required.
• A written service proposal confirming the fee will be provided before work commences.
• Fees for complex matters, court representation, or extended engagements will be separately quoted.
• Payment terms are specified in the individual service agreement. Standard terms require a deposit before work begins.
• Disbursements (court filing fees, search fees, etc.) are billed separately at cost.
• Refund requests are considered on a case-by-case basis where work has not yet commenced. Once substantive work has begun, fees are generally non-refundable for completed stages.

08

Service-Specific Terms

Employment Contract Review & Drafting

• The Firm will review provided documents and prepare comments or a revised draft within the agreed timeline.
• Final execution of any contract remains the client's responsibility. The Firm provides legal guidance but does not act as a party to the contract.
• Revisions beyond the agreed scope may attract additional fees.

Workplace Policy & HR Compliance

• Policy documents are tailored to the client's circumstances based on information provided. The Firm is not responsible for changes in regulatory requirements arising after delivery.
• Clients are advised to conduct periodic reviews of delivered documents as legislation evolves.
• Ongoing advisory or update services are available under separate arrangements.

Industrial Relations & Dispute Resolution

• The Firm's advisory and representation services are subject to the rules and timelines of the Industrial Court and Department of Industrial Relations.
• The Firm does not control outcomes of conciliation or adjudication proceedings.
• Clients must provide accurate, complete instructions and attend proceedings as required.
• Settlement negotiations conducted on the client's behalf require the client's express authority for each material decision.

09

Disclaimers

• Information on this website is provided for general informational purposes only. It does not constitute legal advice and does not create a solicitor-client relationship.
• While the Firm takes care to keep website content accurate and current, no representation is made that it is complete, up-to-date, or free from error.
• Legal outcomes in employment and industrial relations matters depend on many factors outside the Firm's control. The Firm does not represent or warrant any particular result from its Services.
• The Firm is not liable for decisions made by clients based on general website content without a formal engagement.

10

Limitation of Liability

To the maximum extent permitted under Malaysian law:

• The Firm's total liability arising from any engagement shall not exceed the fees paid by the client for the specific matter giving rise to the claim.
• The Firm shall not be liable for indirect, consequential, or incidental losses, including lost profits, business interruption, or reputational damage.
• Liability for acts or omissions of third parties, including opposing parties in a dispute, is excluded.
• Force majeure events — including regulatory changes, court delays, or circumstances beyond the Firm's reasonable control — are excluded from liability.

11

Indemnification

You agree to indemnify and hold harmless Cahaya Firm, its partners, associates, and employees from and against any claims, costs, losses, or liabilities arising from: (a) your breach of these Terms; (b) inaccurate or misleading information provided to the Firm; (c) your use of delivered documents in a manner inconsistent with the Firm's guidance; or (d) any unlawful act connected to your engagement of the Firm's Services.

12

Termination

• Either party may terminate an engagement by providing written notice, subject to the terms of any signed service agreement.
• The Firm may terminate an engagement immediately where: a conflict of interest arises; the client provides materially misleading information; or the client's instructions would require the Firm to act contrary to its professional obligations.
• Upon termination, the client remains responsible for fees incurred for work completed up to the date of termination.
• Provisions relating to intellectual property, disclaimers, and limitation of liability survive termination.

13

Dispute Resolution

Any dispute arising from these Terms or the Firm's Services shall be addressed as follows:

1. Informal Resolution: The party raising a concern shall notify the other in writing. Both parties agree to engage in good-faith discussion for a period of at least 21 days before escalating the matter.
2. Mediation: If informal resolution is unsuccessful, the parties may agree to refer the matter to a mediator appointed through the Malaysian Mediation Centre.
3. Governing Law & Jurisdiction: These Terms are governed by and construed under the laws of Malaysia. The courts of Kuala Lumpur shall have exclusive jurisdiction over any unresolved dispute.

14

General Provisions

• Entire Agreement: These Terms, together with any signed engagement letter, constitute the entire agreement between the parties with respect to the subject matter herein.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: The Firm's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.
• Assignment: You may not assign your rights or obligations under these Terms without the Firm's prior written consent. The Firm may assign its obligations to suitably qualified associates as appropriate.
• Notices: Formal notices under these Terms shall be sent to the addresses specified in the relevant service agreement, or to [email protected] for notices to the Firm.

15

Changes to These Terms

Cahaya Firm may update these Terms from time to time to reflect changes in our Services or applicable law. Material changes will be indicated by an updated "Last Updated" date at the top of this page. Continued use of the website or engagement of our Services following any update constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

16

Contact Information

For any questions relating to these Terms & Conditions, please contact: